If for any reason you are not satisfied with your order, please contact us to request a refund or exchange.

Please look over your order as soon as you receive it. If you think that you’ve received a defective or incorrect item, please contact our customer care team at info@tiptoppapershop.com within 3 business days of receiving your order and we’ll make it right!

• We accept returns for refund within 14 days from the date your order was shipped.
• Refunds are issued back to the original method of payment or with an online store credit.
• Returns must be received in the original packaging and in new condition.
• Original shipping charges are not refundable.
• The customer is responsible for the shipping and handling costs of the returned item(s).
• Refunds are processed within 5 to 10 business days of receiving your return.

Return Procedure:

• If you would like to return an item, please email info@tiptoppapershop.com to request a return.
• In your email, please provide the following information:
  • Order number
  • Which item(s) you want to return
  • Customer information including name and email address.

If you have further questions about our returns or exchange policy, please feel free to contact us at info@tiptoppapershop.com