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Return Policy

If for any reason you are not satisfied with your order, please contact us to request a refund or exchange.

Please look over your order as soon as you receive it. If you think that you’ve received a defective or incorrect item, please contact our customer care team at info@tiptoppapershop.com within 3 business days of receiving your order and we’ll make it right!

  • We accept returns for refund within 14 days from the date your order was shipped.
  • Refunds are issued back to the original method of payment or with an online store credit.
  • Returns must be received in the original packaging and in new condition.
  • Original shipping charges are not refundable.
  • The customer is responsible for the shipping and handling costs of the returned item(s).
  • Refunds are processed within 5 to 10 business days of receiving your return.

Return Procedure:

  • If you would like to return an item, please email info@tiptoppapershop.com to request a return.
  • In your email, please provide the following information:
    • Order number
    • Which item(s) you want to return
    • Customer information including name and email address.

If you have further questions about our returns or exchange policy, please feel free to contact us at info@tiptoppapershop.com

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